Returns, cancellations and delivery damage

Cancellations

You may cancel an original-art order before it ships.

Change-of-mind returns

For a change-of-mind return, contact us within 7 calendar days after delivery to request a return. This is the deadline to contact us, not a requirement that the returned artwork arrive within 7 days. Any mandatory longer legal return or withdrawal period takes precedence, including the 14-day withdrawal period for eligible EU purchases.

Return shipping and packing

The customer pays return shipping and insurance covering the full purchase value. Please retain and reuse the original box and packing materials, pack the artwork securely, and tape the package securely. Damage during an uninsured return shipment may prevent a full refund, subject to applicable statutory rights. Your mandatory consumer rights are not conditional on purchasing insurance.

If your artwork arrives damaged

If your artwork arrives damaged, please photograph the artwork, the box and the packing materials, and retain the packaging. We will review the information and arrange an insurance claim and an appropriate resolution. Your mandatory consumer rights and any remedy required by law are not conditional on an insurer paying a claim.

Made-to-order apparel

Apparel is made to order. We do not accept returns or exchanges for a change of mind, or for a size or color selected incorrectly by the customer.

For a damaged, incorrect or defective item, including a printing or manufacturing defect, contact Sumiyo promptly with your order number and clear photos of the item and the problem. We will review the issue and coordinate an appropriate resolution with our production partner. A refund is not automatic.

Our production partner requires eligible defect or reprint requests within 30 days of delivery, so please report a problem promptly. Do not send returns directly to Ninja POD or its fulfillment partners; contact us first for instructions.

These terms and our production partner’s reporting window do not limit your mandatory consumer rights, including any applicable statutory right of withdrawal. Your rights are not conditional on our production partner approving a claim.

Books

Books are shipped by Sumiyo. We do not accept change-of-mind returns or exchanges for books. If a book arrives damaged, has a printing defect, or is the wrong item, contact Sumiyo promptly with your order information and clear photos. We will review the issue and arrange an appropriate resolution. The original-art 7-day return request policy does not apply to books. These terms do not limit any mandatory consumer rights, including any applicable statutory right of withdrawal.